Privacy Policy

Last updated September 10th, 2026

We understand that vacation plans can change. Our cancellation policy is designed to provide flexibility while accounting for the preparation, scheduling, purchases, and third-party costs associated with each reservation.

By completing a booking or approving a custom service with Maravita, you agree to the following Cancellation Policy.

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​1. Beach Rental Cancellations

We understand that vacation plans can change. The following cancellation policy applies to all Maravita beach equipment rentals:​​

1.1. Cancellations 72+ Hours Before Delivery
Cancellations made at least 72 hours before your scheduled delivery are eligible for a 100% refund to the original payment method.

1.2. Cancellations Within 72 Hours
Cancellations made less than 72 hours before your scheduled delivery are eligible for a 50% refund.

1.3. Same-Day Cancellations
Same-day cancellations are also eligible for a 50% refund, provided you contact Maravita to cancel your reservation.

1.4. No-Shows & Non-Responsive Customers
If Maravita attempts to complete your scheduled delivery but cannot reach you after reasonable attempts, or you do not provide the information or access necessary to complete the delivery, the reservation will be considered a no-show and is non-refundable.

1.5 Weather related Beach Rental Cancellations 

If Maravita determines that severe weather or unsafe conditions prevent us from safely delivering or providing your rental, we will contact you to arrange a reschedule, rental credit, or refund.

In the event of an official evacuation order, beach closure, named hurricane, tropical storm warning, or other government-issued restriction that prevents the rental from reasonably being used or delivered, Maravita will provide a refund or the option to reschedule the affected rental.

1.6 Early Returns & Unused Rental Days

Once a rental has begun, early returns and unused rental days are non-refundable.If you choose to return your equipment before the scheduled end of your rental, no refund will be issued for the remaining days.

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2.Concierge Service Cancellations

Because Maravita concierge services are often customized specifically for each guest, refunds depend on both the timing of the cancellation and any purchases or commitments already made for your service.

2.1.Cancellations 72+ Hours Before Service

Cancellations made at least 72 hours before the scheduled service are eligible for a refund of Maravita's service fees. However, any purchases, third-party charges, vendor deposits, or other expenses already incurred on your behalf that cannot be canceled or refunded are non-refundable.

2.2. Cancellations Within 72 Hours

Cancellations made less than 72 hours before the scheduled service are eligible for a 50% refund of Maravita's service fee. Any non-refundable purchases, materials, vendor charges, deposits, or other expenses already incurred on your behalf will not be refunded.

2.3. Same-Day Concierge Cancellations

Same-day cancellations are eligible for a 50% refund of Maravita's service fee. Any purchases or third-party expenses already incurred for your service are non-refundable unless Maravita is able to recover those funds from the applicable vendor.

2.4. Custom Purchases & Third-Party Expenses

Many concierge and celebration services require Maravita to purchase items specifically for your reservation.These may include, but are not limited to: Cakes, groceries, food, flowers, balloons, decorations, personalized items, special-order products, vendor deposits, delivery charges, tickets, and other items or services purchased specifically for your request. Once an item or service has been ordered or purchased, it may become non-refundable depending on the applicable retailer or third-party vendor's policies. If Maravita is able to cancel a purchase and receive a refund from the vendor, the recoverable amount will be refunded to you as applicable. By approving a custom quote, you authorize Maravita to make the purchases and arrangements included in the approved service.

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3.Celebration Setup Cancellations

Celebration setups, including birthdays, bachelorette celebrations, anniversaries, welcome setups, and other special occasions, follow our Concierge Service Cancellation Policy. Custom or personalized decorations, cakes, flowers, balloons, food, and other items purchased specifically for your celebration may be non-refundable once ordered.

4.Grocery Stock-Up Cancellations

Grocery Stock-Up services follow our Concierge Service Cancellation Policy.

If you cancel before Maravita begins purchasing your requested items, your refund will be determined according to the timing of your cancellation.

Once groceries or other requested products have been purchased, the cost of those products is non-refundable unless Maravita is able to obtain a refund from the retailer.

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5. Property Access & Check-In Delays

Customers are responsible for providing accurate information and any access required for Maravita to complete a scheduled service.

For celebration setups at hotels, Airbnbs, vacation rentals, or other accommodations, customers are responsible for obtaining permission for Maravita to enter the property before arrival when applicable.

If advance access is not permitted, customers must allow sufficient time after check-in for Maravita to complete the setup.

Delays or inability to perform a service caused by check-in delays, property restrictions, incorrect access information, security procedures, or failure to provide access do not automatically qualify for a refund.

If Maravita cannot complete a scheduled service because the customer is non-responsive or fails to provide required access after reasonable attempts to contact them, the booking is non-refundable.

6. Changes & Rescheduling

We understand that plans sometimes shift. If you need to change your dates, delivery location, rental equipment, or concierge service, please contact Maravita as soon as possible.

We will do our best to accommodate changes, but all modifications and rescheduling requests are subject to availability.

Any purchases or non-refundable expenses already incurred for the original reservation may still apply.

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7. Cancellations by Maravita

In rare circumstances, Maravita may need to cancel or modify a reservation due to severe weather, unsafe conditions, equipment issues, operational circumstances, or other circumstances outside our reasonable control.

If Maravita cancels a service and cannot reasonably reschedule or provide the service, you will receive a refund for the portion of the reservation Maravita was unable to provide.

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8.Refund Processing

Approved refunds will be issued to the original payment method.

Once a refund has been issued by Maravita, processing times may vary depending on your bank, credit card issuer, or payment provider.

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